Managing orders and payments

Once you’ve imported products to your online store, you’re all set to start selling and handling orders. This chapter covers everything from order management and making payments to cancelling orders, checking order status, and reviewing order history. Let’s dive in!

How do I place orders on Dropshipzone?

Dropshipzone gives you the flexibility to place orders either individually or in batches. 

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For placing orders individually, follow these steps:

1. ‍Navigate to the Orders tab within the Dropshipzone section and click on Create Order and select the Single Order option. 
2. You have the option to enter your own Order ID for order recognition, and then enter the SKU, customer details, and delivery address. You can even add delivery instructions in the Delivery Notes section, however, courier compliance is not guaranteed. Please note that shipment will go to the address specified during order placement, not the one in your PayPal account. 
3. Click the Create Order button when you’re ready to place an order.

For placing batch orders, follow these steps:

1. Click on the Batch Orders option, followed by clicking on the Sample batch order CSV button to retrieve the sample order file. 
2. Create an order file containing all your customer orders in a format that matches the sample order file and upload it in the csv format using the Browse button or Drag & Drop option.
3. Click Proceed to Review to review your batch order. On the next page, you’ll see all your orders with their upload status. If your order was not successfully submitted, you’ll see an Unsuccessful Upload status, prompting you to review your orders.  

Please note that you can only select one file at a time, as Dropshipzone processes orders individually. 

Regardless of how you place orders, you’ll be directed to the shipping & payment page after you submit your order.

How do I set up Auto Order Sync for my Shopify store? 

The Dropshipzone app on Shopify has an Auto Order Sync function designed to enable Retailers to effortlessly sync incoming orders and improve order management. It helps ensure accurate and real-time updates.

1. To set up the Auto Order Sync function, navigate to Settings and click Other Rules. 
2. Move to the Order Sync Rules setting and click the button to enable the Order Sync function. 
3. Click Save to confirm your selections. All incoming orders will be tagged as DSZ within your Shopify account once the Auto Order Sync function is enabled. Head over to the Orders page to review these orders. 
4. Your Shopify orders will take up to 30 minutes to be synced to Dropshipzone. Suppliers will be notified for fulfillment once the order is paid. You will receive an email notification to confirm successful order syncing.

You can even manually place the order by accessing the Orders page if order syncing doesn’t work as intended, ensuring a consistent and efficient ordering process.

How do I pay for my orders?

You’ll need to make a full payment to confirm your order. Here’s how you can make payments for your orders.

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Please note all your submitted orders will be under the All Orders tab and Payment Required tab within the Orders page.

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1. Select up to 20 orders that you want to make a payment for and click Pay Order at the top right.
2. Verify delivery address, shipping cost, and billing details. If you select multiple orders to pay together, order information for each Supplier will be displayed for you to review. 
3. Click Proceed To Payment to view payment options. 

Dropshipzone gives you the flexibility to either use a credit card, wallet or PayPal to make payments.

Pay by credit card

If you choose to pay with credit card, follow these steps:

1. Enter your credit card details such as card number, expiration date, security code, and cardholder name.
2. Click on the Proceed To Payment button. 

Pay by Wallet 

If you choose to pay via Wallet, follow these steps:

1. Select Wallet and click Add funds to top-up your balance.

2. You can either choose to do a bank transfer or top-up via PayID. For bank transfers, transfer money to Dropshipzone billing details. Once your account has been successfully topped up, please send the receipt of payment to finance@dropshipzone.com.au. Your account will be topped up within 1 business day after payment confirmation.
3. If you choose to top-up by PayID, enter the ACN: 670 914 271. The PayID holder details should come up as DROPSHIPZONE PTY LTD. Please add your Dropshipzone Account ID in the Reference section.

4. You can even take advantage of our Recharge Rewards program. For every dollar you add to your wallet, you’ll receive a 1% rebate. To know more, click here.

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5. After you’ve successfully topped-up your wallet, select Wallet as your payment option. Here, you can check your balance amount and payment details. Then, click on the Proceed To Payment button at the bottom of the page.

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6. To check your top-up history, navigate to the Recharge History tab within Wallet. Click the Export Recharge History button to export your top-up records (CSV format) and invoices (PDF format). You can also download the records in batches.

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7. To check your credit used history, navigate to the Credit Used History tab within Wallet. Click the Export Credit Used History button to export your credit usage records (CSV format) and invoices (PDF format). You can also download the records in batches.

Pay via PayPal

If you choose to pay via PayPal, follow these steps:

1. Select the PayPal payment method. Then, you’ll see two options - PayPal for full payment or to pay in 4. Click on the preferred option, and you’ll be redirected to the PayPal website. Follow the instructions to complete the payment.

            Please note that a PayPal surcharge fee may apply.

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       2. Click Complete Purchase to finalise your payment.   

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Please be informed that it generally takes 1-2 days for the payment to process. If you don’t complete the payment, your order will be moved to the Payment Required tab within the Orders page. 

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Your order will be dispatched only upon completion of full payment. We’ll send you an email after payment confirmation. Once your order is dispatched from our distribution centre, you will receive a shipment email with the tracking details.

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Note: If you encounter issues paying with these payment methods, kindly contact your Account Manager for an alternative payment method.

How do I cancel my orders? 

Your unpaid orders will be automatically cancelled and moved to the Cancelled tab after 7 days. However, if you'd like to cancel your unpaid orders immediately, follow these steps:

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1. Navigate to the Payment Required tab within the Orders page.
2. Select the order(s) you want to cancel and click the Cancel Order button at the top right.

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       3. Alternatively, click on the order to go to the Order Details page and cancel your order from there.

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You'll receive a pop-up notification to confirm the cancellation. Click 'Yes, cancel' to successfully cancel the order, which will then move to the Cancelled tab.

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To cancel your paid orders, please note that you'll need to contact your Dropshipzone Account Manager or submit a request to cancel the order by accessing the Request Support button on the Order Details page. Simply select Cancel the order from the drop-down list, add enquiry notes or attachments if available, and click Submit enquiry to send your request for order cancellation.

How do I check my order status and order history?

To check the status of your orders, follow these steps:

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1. Navigate to the Orders tab and click All Orders to see a comprehensive view of all orders at different stages.
2. Click Payment Required to view unpaid orders or orders with unsuccessful payments.
3. Orders, if paid via PayPal, will be under Verifying Payment until finalised. This status indicates that PayPal is either checking the payment or the payment process wasn't completed.

If the payment isn't received after the system check, the order status will revert to Payment Required. Please wait a few hours for the status to change to Payment Required before attempting to repay. If the status remains Verifying Payment for more than a day, please contact your Account Manager for further assistance. Please note that you’ll receive a Dropshipzone Order ID upon payment confirmation.
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4. After the PayPal system validates the payment and Dropshipzone confirms receipt of the payment, the paid orders will be moved to the Awaiting Dispatch tab.
5. After the orders are dispatched from the Supplier’s warehouse, your orders will be moved to the Dispatched tab.
6. If you’d like to review cancelled orders, you can find them under the Cancelled tab.

Note: You can check your order history for the past 12 months under the 'Orders' tab. For orders older than 12 months, simply click on the 'Archived Orders' tab.

How do I enable the Automatically Fulfill Orders function for my Shopify store?

Learn how to enable the Automatically Fulfill Orders function for your Shopify store to streamline order processing.

1. Navigate to the Settings section and click Other Rules. 
2. Move to the Automatically Fulfill Orders setting and click the button to enable this function. 
3. Click Save to confirm your selections.

When the tracking information is available on Dropshipzone, it will seamlessly reflect on your Shopify store. You can check order updates on your Shopify store's order timeline. A shipping confirmation email will be sent to your customers.

You can even customise the tracking confirmation email template within your Shopify account. Simply navigate to Settings in your Shopify account, proceed to Notifications, and select Shipping. From there, click on Shipping Confirmation to tailor the email template to your preferences. 

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‍Note: Only orders with the “Unfulfilled” status on Shopify will be synced to the Dropshipzone app on Shopify.