Getting started

Before you can enjoy the benefits of dropshipping with Dropshipzone, you will need to create an account.

This chapter aims to guide you through the registration process and provide all the information you need to kickstart your dropshipping journey with Dropshipzone. Let’s get into it!  

How do I register as a Retailer on Dropshipzone?

Signing up with Dropshipzone is easy. Here’s how to get started:

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1. Click on the Get Started button in the top-right corner of the page. Then, you’ll be directed to the sign up page. Here, you can sign up as a Retailer. 
2. Click on the Sign Up as a Retailer button to register your account. 
3. Fill in the required information, including your personal information and business details. 

The asterisk (*) indicates compulsory fields in the form. Please make sure to fill in all the marked fields to successfully complete the registration process. For Australian-based retailers, we require an active ABN or ACN; for our international partners, a valid local business number. It's simply a standard business requirement — nothing personal. You'll also need to share some basic details, including your company name, phone number, and address.

4. After filling the required information, click the Agree to Terms and Conditions and I’m not a robot checkbox, and then proceed by clicking the Submit button to successfully submit your application. 

How do I activate and start accessing my account?

Once you've submitted your application, our team will verify your details within 2 business days. As soon as you're approved, you're all set! Start exploring your account, check pricing, add products, and place orders.  

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1. To get started, log in to your Dropshipzone account by clicking on the Log In button. You’ll need to enter your email address and password, and then proceed by clicking the Login button.
2. After logging in, you’ll notice several tabs on the Dropshipzone navigation sidebar of your screen. 
3. To access your profile, simply click on the Dropshipzone Account tab at the bottom of the navigation sidebar. Here, you can review your personal, business, and billing details submitted during account registration, and update your account password. Please note that your Email Address, ABN, Company Name, and Phone Number cannot be edited directly. If you need to update any of these details, please contact your Dropshipzone Account Manager for assistance. For security purposes, changing your account password requires a verification code, which will be sent to your registered email address.

How do I set up Sub-Accounts for my team?

Dropshipzone allows you to create individual logins for your team members, making it easy to delegate day-to-day tasks while maintaining control over what each user can access.

You can create up to 5 Sub-Accounts per Primary Account, and assign one or more of the following roles to each:

• Operations Specialist
• Customer Service
• Finance Specialist

Each role comes with its own page-level permissions, so team members only see the areas relevant to their work.

To set up a Sub-Account:

1. Navigate to Dropshipzone Account > Users & Permissions.
2. Click Add Sub-Account.
3. Enter the Sub-Account's email address and password.
4. Assign the appropriate role(s) for this team member.
5. Click Save to complete the setup.

How do I manage email notifications for my team?

Only the Primary Account can configure notification settings for the whole team.

  1. Navigate to Dropshipzone Account > Users & Permissions.

  2. As the Primary Account, click Edit Notification to set your own preferences, or click Manage next to a SubAccount and select Custom Notifications to configure notifications for that Sub-Account. Please note: if a Customer Service reply isn't assigned to a specific team member, it will default to the Primary Account. System Update notifications for the Primary Account are mandatory and cannot be turned off.

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How do I get started with Dropshipzone on Shopify?

If you operate a Shopify store, you can use the dedicated Dropshipzone app to manage your business.

Please note: The Dropshipzone Shopify app is not compatible with the Shopify Basic Plan .

Here’s how you can install the app for your Shopify store.  

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1. Log in to your Shopify account and head over to the Shopify App Store. 
2. Search for the Dropshipzone app. Then, add and install it to your Shopify store. 

To integrate the Dropshipzone app with your Shopify store, follow these steps: 

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1. Once you’ve installed the Dropshipzone Shopify app, follow the setup instructions that you’ll be prompted to configure the app for your store. You can access the Dropshipzone app from the Apps tab of your Shopify dashboard.
2. The next step is to Bind together your Dropshipzone account with the Dropshipzone’s Shopify app. To bind your account with the app, you’ll need to first log in via the Dropshipzone app. Your credentials will be the same you use for the Dropshipzone website.

3. When you've successfully logged in, go to the dashboard and click Settings. Here you can check if your account is bound. 

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4. If your account is not already bound, you need to enable the Bind function. To bind your account, navigate to the Account Binding section and simply hit the Bind button.

How do I contact the Dropshipzone support team?

You can contact the Dropshipzone support team in two different ways.

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1. For enquiries related to pre-sales, sales, product enquiry, or technical issues, you can contact your Dropshipzone Account Manager or fill in the Contact Us form here.
2. For aftersales enquiries related to order cancellation, change in delivery address, or warranty claim, you can reach out via Request Support button on the Order Details page. Here’s how you can send your initial message to us:

• Navigate to the Awaiting Dispatch / Dispatched tab on the Orders page, and select the order for which you'd like to request more information. Then, you’ll be directed to the Order Details page.

• Click on the Request Support button and select your enquiry type.

• Then, write us a message, attach related video or image, and click the Submit enquiry button to send your initial message.

You can keep the conversation going with us over email. Your Customer Service tab within the dashboard and email syncs up automatically, and you receive a notification via email when there’s a reply from our team.

Note: Please be informed that all your enquiries are recorded in the Customer Service tab within your dashboard. You can click on the order in the Customer Service tab to view your enquiries on the Order page.